Our comprehensive terms and conditions are detailed below.
If you have any questions please contact us and we will be happy to help you.
Orders can be placed online, by phone, email, fax, post and via our agents.
The customer is responsible for ensuring each order placed is complete & accurate. Orders received with a requested 'immediate' or 'ASAP' delivery date cannot be cancelled. Orders can only be cancelled if we receive written notice of cancellation, no later than 14 days before requested order date. A charge of £20.00 will be incurred for cancellation of any seasonal orders.
If there are any out of stock items on your order you will be notified prior to dispatch in order to allow substitutions if required.
All prices are trade prices and are the net price of the goods exclusive of VAT. Prices are subject to change without notice.
- There is no minimum order
- All cards are sold in units of six
- Mainland UK carriage is £7.50
- Mainland UK carriage is paid for order values exceeding £125 (excluding VAT)
- Northern Ireland, Channel Islands, Isle Of Wight and Highlands of Scotland carriage is paid for order values exceeding £200 (excluding VAT); below this carriage is £20
- Southern Ireland carriage is paid for order values exceeding £300 (excluding VAT); below this carriage is £25
- For deliveries outside the UK please contact us for full carriage cost
- All prices are subject to alteration without prior notice
Due to the handmade nature of our cards, products may vary slightly and the products used to assemble them may be subject to change. The Handcrafted Card Company Ltd holds the right to replace any products no longer available without the consent of the buyer.
The client should be aware that our products and packaging are not suitable for children.
Special sentiments can be arranged in units of 6 and are subject to an additional charge of 5% of the trade price. Designs are altered by the discretion of our designers and may alter the overall appearance of the product. We reserve the right to refuse to alterations or bespoke sentiments if we feel that it does not suit the specific design.
Trade prices quoted exclude VAT which is charged at the standard rate. New accounts will be issued a pro forma invoice. For established accounts payment is strictly within 30 days from the date of invoice. If an account has not been settled within the agreed time then subsequent orders will be held until full payment is made.
We reserve the right to charge interest of 1.5% per month and an administration fee of 10% of the outstanding debt in the event of late payment. We also reserve the right to recover all costs incurred in recovering the debt. All stock will remain the property of The Handcrafted Card Company Ltd until all outstanding invoices have been settled. All subsequent orders will be strictly on a Pro Forma basis.
Payment can be made by BACS, Credit/Debit Card online or cheque in pounds sterling.
All international deliveries must be paid for prior to dispatch.
Delivery is usually by courier. Whilst every care is taken to pack the order The Handcrafted Card Company Ltd cannot be held liable for loss or damage in transit.
Your order will be added to our schedule and will be delivered as soon as possible. Our delivery target is 7-10 days from your order, if an order is urgent we advise our customers to contact us.
Any shortages errors or damages must be reported in writing within 48 hours of receipt.
All products are sold on a firm sale only basis and we do not offer sale or return.
Since trade sales are conducted business to business returns are not accepted.
All artwork and designs are copyright of The Handcrafted Card Company Ltd. Designs and images cannot be reproduced or transmitted in any form without prior written permission.
Goods provided must not be used in part or whole for any other purpose other than that for which they were supplied nor used for promotion of any other product or service without prior written permission.
The Handcrafted Card Company Ltd products or artwork cannot be used on websites, or be copied, scanned or transmitted via electronic mail or any other such medium without written permission of The Handcrafted Card Company Ltd. The Handcrafted Card Company Ltd have made every attempt to represent our products as accurately as possible and any images we publish are for illustrative purposes only. Colour reproduction is as accurate as possible via the various mediums.
The Handcrafted Card Company Ltd will endeavour to supply the client as agreed but cannot be held liable for situations beyond it’s control, for example, discontinued materials and postal disputes, Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of The Handcrafted Card Company Ltd.
Terms and Conditions may change periodically; business will be processed in accordance with the terms and conditions prevailing at that time. Errors and omissions excepted.